If you receive a damaged or defective item, contact Customer Service within 15 days of delivery at 866-376-4185. Please be prepared to supply the Representative with the order number and item number from your original confirmation email, as well as your email address and phone number. We will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Service, you are responsible for these return shipping charges. You will also be refunded the purchase price, sales tax and original shipping fees for the returned damaged/defective item.
To order a replacement item, you must place a new order. You may do this at any time. Unfortunately, we cannot automatically reorder a new item for you. We apologize for any inconvenience this may cause. You can either place the new order online at Kipling-USA.com or call us at 866-376-4185 and we can assist you.
If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 866-376-4185. Please have your order number available when you call.