Frequently Asked Questions

Most Popular
Q:

Where did Kipling get its name?

A: Kipling's name was inspired by the author of The Jungle Book, Rudyard Kipling. To learn more about our history, click here .

Q:

Do monkey keychains come with every product?

A: Most of our bags come with a furry monkey or metal monkey keychain, but not all of them. Check out the features tab on each product page to find out if a monkey is included with your purchase. You can also pick up an extra monkey or two here!

Q:

Where are the Kipling headquarters located?

A: Kipling North America is headquartered in Jersey City, NJ. The Kipling global headquarters is located in Bornem, Belgium.

Q:

How can I learn more about your events and promotions?

A: We’re so glad you asked! You can learn more about events and promotions by joining the Kipling Rewards program, signing up for emails, or following us on social.

Q:

Are Kipling products covered under warranty?

A: Yes! We offer a limited warranty that covers any defects in materials or workmanship for one year from date of purchase. To learn more, click here

Products
Q:

How should I care for my Kipling Product?

A: Our crinkle nylon handbags, backpacks, totes, accessories, and luggage can be softly cleaned with a wet cloth. Simply wipe the outside fabric and hang to dry.

In case of a deep stain, clean the fabric with a cloth or soft brush using water and mild soap. Be sure to limit the exposure to direct heat or sunlight to avoid fading, avoid bleach, and do not soak in water.

Insider tip: Use caution when carrying a light bag while wearing dark colored denim to prevent color transfer.

Q:

Where can I find the measurements of your products?

A: Product measurements are listed under the description tab on each product page. Product measurements are taken as follows:

Drop length
The distance between the strap and the body of the bag, measured from the center of the strap to the center of the top of the bag. The drop length measurement allows you to figure out where exactly the bag will fall on your frame.

Height
The top-to-bottom distance measured of the body of the bag.

Length
The distance measured for the body of the bag, taken from side-seam to side-seam.

Width
The distance of the side of the bag, measured along the bottom of the bag.

Q:

Do you have a catalog?

A: In an effort to save trees we have stopped printing a catalog, but you can see a complete list of our products here!

Order And Payment
Q:

How can I check the status of my order?

A: If you have an account with us, you can check your order status upon login. If you do not have an account, you can access your order status here.

Q:

How can I change or cancel my order?

A: We aren’t able to make changes to your order, but we can cancel it within 60 minutes. We’re available by phone 24/7 so give us a call at (866) 376- 4185.

Q:

What shipping methods are available?

A: We offer ground, 2-day, and overnight shipping. Please visit our shipping page for more information.

Q:

What is Kipling’s return policy?

A: You can easily return your new or unused merchandise within 30 days of your purchase. To get all of the deets: click here.

Q:

How do I return a damaged or defective item?

A: Yikes! We’re sorry about that. Give our Customer Service Department a call at 866-376-4185.

Q:

If an item goes on sale, can I get a credit for the price difference?

A: If we make a permanent price reduction you may request a one-time price adjustment on full price merchandise within 14 days from the ship date. Promotional items can receive a one-time price adjustment within 7 days from the ship date.

Kipling Rewards
Q:

What is Kipling Rewards?

A: Kipling Rewards is a program that allows you to earn rewards every time you shop at Kipling-usa.com, Kipling Retail and Kipling Outlet stores. Members will be the first to hear about the latest products, promotions, events and sales!

Q:

How do I join?

A: Joining is easy and free! You can create an Account at Kipling-usa.com, or at any Kipling Retail or Outlet store.

Q:

Who can enroll?

A: You must be 18 years or older and a resident of the United States to enroll in Kipling Rewards.

Q:

What do I get for being a Kipling Rewards member?

A: As soon as you sign up for Kipling Rewards, you can begin earning points. Members receive 10 points(!) per U.S. Dollar spent in Kipling Retail stores and at Kipling-usa.com, and (5) five points per U.S. Dollar spent in Kipling Outlet stores. Points are converted into Rewards Certificates two times per calendar year - in January and in July. One thousand (1,000) points equals (1) one $10 Rewards Certificate.

Q:

How do I redeem my Kipling Rewards Points?

A: Twice a year, you will receive an email notifying you of the availability of your earned Rewards Certificate. You can access your Rewards Certificate at Kipling-usa.com. Rewards Certificates are redeemable in U.S. Kipling Retail and Outlet stores and at Kipling-usa.com.

Q:

Why do you need my email address?

A: Your email address will be the primary way that we track your points. You will need to use your email address in order to earn points on Kipling-usa.com.

Q:

What if I don't have an email address?

A: If you do not have one, we suggest creating a free address at gmail.com, hotmail.com, or yahoo.com. All communication is done via email, and to access your account information. Unfortunately, you cannot join Kipling Rewards without a valid email address.

Q:

What if I don't want to receive emails from Kipling-usa.com?

A: In order to remain in the Kipling Rewards program, you must be willing to receive Kipling Rewards emails. You may unsubscribe from Member Reward or general Kipling marketing emails at any time via the unsubscribe link in those emails.

Q:

How long does it take for purchases to post to my account?

A: It can take up to (5) five days for your account to show your points.

Q:

Is everything in the store and at Kipling-usa.com eligible for points?

A: Almost everything. You are not able to earn points on the purchase of gift cards.

Q:

Do I earn points when I use my Rewards Certificate?

A: Yes, you will earn points on purchases you make using your Rewards Certificate.

Q:

What happens when I make a return?

A: When a product is returned, the point value of the return is deducted from your Account. If the points deducted from your Account are more than what is available in your Account balance, you will have a zero balance.

Q:

Do points expire?

A: Yes, points expire 6 months after the end of the reward period in which they were earned. Any unredeemed points remaining in your Account at the end of each reward period will carry over to the next period.

Q:

Do Rewards Certificates expire?

A: Yes, you will have 180 days from the last day of a Rewards Cycle to use your Rewards Certificates.

Q:

Can I transfer my points to another member's account?

A: No, points earned are only associated with the original email used to create the account.

Q:

Can I get points for purchases I made before I joined?

A: Sorry, points only accumulate once you have joined Kipling Rewards

Q:

Is there a maximum amount of Rewards Certificates I can earn?

A: Yes, you are able to earn a maximum of $250 in Rewards Certificates per Rewards Cycle.

Q:

Can my Rewards Certificate be replaced if it has been lost, stolen, or expired?

A: Kipling is not responsible for any Rewards Certificates that have been lost or stolen. Expired Certificates will not be re-instated, you cannot get lost earnings back from lost, stolen, or expired Rewards Certificates.

Q:

Where do I go to see my account activity?

A: Visit Kipling-usa.com at any time to access your Kipling Rewards Account and to track your points balance.

Q:

Will you sell my name and send me spam email or junk mail?

A: Kipling does not sell or rent our list to any other organizations to contact customers directly. Our complete Privacy Policy can be read here.

Q:

What if I have questions about my Points, Rewards Certificates, etc?

A: If your question is not answered here, you can contact Kipling Customer Service by calling 866-376-4185 or by submitting your question here.

Q:

What if I want to unsubscribe from the program?

A: We're sorry to see you go. You can unsubscribe at any time by calling Kipling Customer Service at 866-376-4185 or by submitting your request here.

Gift Cards
Q:

Where can I buy a gift card?

A: Gift cards can be purchased in Kipling retail stores, outlet stores, and online. E-gift cards are sent via email within 24 hours of purchase, and physical gift cards are shipped via USPS.

Q:

I changed my mind—can I return my gift card?

A: Sorry, gift cards cannot be returned, cancelled, or redeemed for cash (except in states where legally required). Be sure to keep your gift card in a safe place (like in one of our cute wallets!), because we are unable to refund you if it lost or stolen. Please note, special offers may not be used to purchase a Gift Card.

Q:

I’m ready to make a purchase — how do I redeem my gift card?

A: E-gift cards and physical gift cards can be redeemed through Kipling-USA.com or in any Kipling Retail or Kipling Outlet store in the United States and Puerto Rico. Enter your 19-digit Gift Certificate Code (codes are case sensitive) and 4-digit PIN number on the Payment page and click ""Apply."

Q:

Can I use more than one gift card?

A: Lucky you! Up to five gift cards can be redeemed per order. Simply enter each code and pin number and click "apply" after each one.

Q:

How can I return an item I paid for with a gift card?

A: Any product purchased with a gift card will be refunded to a new gift card. Gift cards cannot be redeemed for cash. No variance from these terms and conditions will be allowed except in those states where legally required.

Miscellaneous
Q:

Do you have airline carry on information?

A: You can access Tangibee from our product pages, which allows you to compare size and view airline restrictions. We also encourage you to contact your airline prior to departure. Click here for more information on airline luggage restrictions.

Q:

Can I purchase Kipling product for my corporate event?

A: Yes, we’d love to be part of your corporate event! For details on corporate apparel contact us at customerservice@kipling-usa.com or give our customer service team a call at 866-376-4185.

Q:

How can I provide feedback on your retail or outlet stores.

A: Please contact our customer service team at customerservice@kipling-usa.com or call 866-376-4185.

Q:

How can I reach out to your Public Relations Department?

A: Please contact KiplingUSA_MediaContact@vfc.com with any press or advertising inquires.

Q:

How can I be featured on your Instagram?

A: A good start is tagging your social content with #MyKipling! You can also send us a DM on our Instagram account or reach out to our PR team at KiplingUSA_MediaContact@vfc.com.