Tracking Your Order
When applicable, tracking numbers are assigned immediately and generally appear on our website along with your order information. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 24 to 48 hours.
Please note that tracking availability may vary based on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders may be delivered via carriers that do not offer the ability to track packages. In these rare instances, Your Order History will not offer tracking information but will still offer order status and other details. To learn the difference between tracking information and order status, please read the information provided below.
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. After entering your email address during Checkout, you will receive emails that update you on your order status.
- Visit the website. Click on the Track Order link on Kipling-USA.com or you can sign into your account to view your order history at any time. Information about your open orders, tracking information, and past orders is available. Please note: Order information may not appear in your order history for up to 1 hour after the order has been submitted.
- Contact us. If you still have questions about your order, please contact us via e-mail or by calling 866-376-4185.
All questions regarding the status of a package with a tracking number should be directed to the shipping company (Fed Ex, UPS or the U.S. Postal Service). To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where more information is available.
How is order status different from tracking information?
Your Order Status is supplied by Kipling-USA.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USP or USPS) that may provide Tracking Information until your order is delivered*. The tracking information is accessible from the Order History section on our website when it becomes available. It can also be accessed by signing into the My Account and Sign In/Register pages.
*Tracking information may not be available for up to 24-48 hours after an item is shipped from our warehouse.