Repairs are only made on products that fall within the limited warranty period of one year from date of purchase. See Kipling Limited Warranty for further information. However, we do stock a limited supply of spare parts (zipper pulls, drawstrings) for self repair. Please contact the Kipling Warranty Service Center at 866-798-0102 x6233 to see if the additional part that you need is available. The center is open from 8:30 AM to 4:30 PM EST for assistance.