DOMESTIC: We want you to be fully satisfied with your purchase from Kipling-USA.com. If you are not satisfied with an item you purchased, you may return the item within 90 days of delivery for a refund of the purchase price, minus the shipping, handling, gift box fee, and other additional charges. Customers are responsible for the return shipping fees.
INTERNATIONAL: Unfortunately, we are not able to accept returns for international orders at this point in time. All orders shipped internationally from Kipling-USA.com are considered FINAL SALE.
For your convenience, items purchased online may also be returned to any Kipling USA owned retail or outlet store location. Specialty retail and Macy's stores cannot accept returns of merchandise purchased at Kipling-USA.com. Please visit our store locator to find a store nearest you.
Note: Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later) are not returnable to any of our Kipling retail or outlet stores. These purchases must be returned to the online store.
Please refer to the Return Instructions on the packing slip when returning your item. The items must be returned in unused/undamaged condition with all tags attached to ensure credit. Please pack returns in their original boxes (whenever possible) and include all paperwork, parts and accessories.
If you request a return after the 90 day period, please contact our Customer Service Department.
Items purchased at a Kipling retail store, department store, specialty store or outlet location may not be returned to our online store. We will only accept returns of items purchased through Kipling-USA.com.