Understanding The Status Of Your Order
The status of your order is available in Your Order History almost immediately after you place an order and is automatically updated each time your order advances through the process. The Order History information can be accessed from the Track Order, My Account and Sign In/Register pages. Please note order information may not appear on Kipling-USA.com in your order history for up to 1 hour after you place an order.
If items within your order ship separately, Order History information will be displayed for each item. The following list of status messages will inform you of your order status.
|Standard Status Messages|
|Submitted and Processing||Your order has been submitted and the information you entered during checkout is being processed.|
|Item(s) located in stock||The items that you selected and submitted with your order during checkout are available and have been located in our warehouse.|
|Shipped on: 00/00/0000||The items have shipped from our warehouse to the indicated shipping destination.|
|Backordered||One or more items in your order is currently unavailable for shipment. You will be notified via e-mail when the item(s) become available and ship from our warehouse.|
|Return Received on: 00/00/0000||Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item.|
|Return is Processing||After your returned item is processed and your original order information is located, your credit is issued.|
|Credit Issued on: 00/00/0000||After your returned item is processed and your original order information is located, your credit is issued.You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.|
|Additional Status Messages|
|Temporarily Suspended: Please call 866-376-4185||Your order is suspended and is awaiting verification from you. This is potentially due to missing or invalid order or payment information. If you receive this status message, please call Customer Service immediately for assistance.|
|Item(s) on hold until release date: 00/00/0000||Specific items are available for early purchase on our website prior to the manufacturer's release. Within 24 hours of the release date, you will be notified via e-mail that it has shipped from our warehouse.|
|Cancelled ib 00/00/0000 due to missing or invalid order information||An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally canceled. Cancelled orders cannot be reprocessed and must be submitted again on our website.|
|Cancelled on 00/00/0000 due to missing or invalid payment information||Due to missing or invalid payment information, your order was cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.|