I have placed my order on Dec 25th and the entire website is on sale because of the boxing week sale. The company has charged my credit card immediately. I called customer services three times. The first and second person even said my order has shipped and the third person said my order has not been go through. Now the one i want is out of stock and need to buy everything in regular price. I wish the other two i called initially did not lie to me about it. There is never a company like this will cancel a person's order without notification. This is just bad experience shopping with Kipling.