Frequently Asked Questions

Most Popular

Where did Kipling get its name?

A: Kipling's name was inspired by the author of The Jungle Book, Rudyard Kipling. To learn more about our history, click here .


Do monkey keychains come with every product?

A: Most of our bags come with a furry monkey or metal monkey keychain, but not all of them. Check out the features tab on each product page to find out if a monkey is included with your purchase. You can also pick up an extra monkey or two here!


Where are the Kipling headquarters located?

A: Kipling North America is headquartered in Jersey City, NJ. The Kipling global headquarters is located in Bornem, Belgium.


How can I learn more about your events and promotions?

A: We’re so glad you asked! You can learn more about events and promotions by joining the Kipling Rewards program, signing up for emails, or following us on social.


Are Kipling products covered under warranty?

A: Yes! We offer a limited warranty that covers any defects in materials or workmanship for one year from date of purchase. To learn more, click here


How should I care for my Kipling Product?

A: Our crinkle nylon handbags, backpacks, totes, accessories, and luggage can be softly cleaned with a wet cloth. Simply wipe the outside fabric and hang to dry.

In case of a deep stain, clean the fabric with a cloth or soft brush using water and mild soap. Be sure to limit the exposure to direct heat or sunlight to avoid fading, avoid bleach, and do not soak in water.

Insider tip: Use caution when carrying a light bag while wearing dark colored denim to prevent color transfer.


Where can I find the measurements of your products?

A: Product measurements are listed under the description tab on each product page. Product measurements are taken as follows:

Drop length
The distance between the strap and the body of the bag, measured from the center of the strap to the center of the top of the bag. The drop length measurement allows you to figure out where exactly the bag will fall on your frame.

The top-to-bottom distance measured of the body of the bag.

The distance measured for the body of the bag, taken from side-seam to side-seam.

The distance of the side of the bag, measured along the bottom of the bag.


Do you have a catalog?

A: In an effort to save trees we have stopped printing a catalog, but you can see a complete list of our products here!

Order And Payment

How can I check the status of my order?

A: If you have an account with us, you can check your order status upon login. If you do not have an account, you can access your order status here.


How can I change or cancel my order?

A: We aren’t able to make changes to your order, but we can cancel it within 60 minutes. We’re available by phone 24/7 so give us a call at (866) 376- 4185.


What shipping methods are available?

A: We offer ground, 2-day, and overnight shipping. Please visit our shipping page for more information.


What is Kipling’s return policy?

A: You can easily return your new or unused merchandise within 30 days of your purchase. To get all of the deets: click here.


How do I return a damaged or defective item?

A: Yikes! We’re sorry about that. Give our Customer Service Department a call at 866-376-4185.


If an item goes on sale, can I get a credit for the price difference?

A: If we make a permanent price reduction you may request a one-time price adjustment on full price merchandise within 14 days from the ship date. Promotional items can receive a one-time price adjustment within 7 days from the ship date.

Misc. Questions

Do you have airline carry on information?

A: You can access Tangibee from our product pages, which allows you to compare size and view airline restrictions. We also encourage you to contact your airline prior to departure. Click here for more information on airline luggage restrictions.


Can I purchase Kipling product for my corporate event?

A: Yes, we’d love to be part of your corporate event! For details on corporate apparel contact us at or give our customer service team a call at 866-376-4185.


How can I provide feedback on your retail or outlet stores.

A: Please contact our customer service team at or call 866-376-4185.


How can I reach out to your Public Relations Department?

A: Please contact with any press or advertising inquires.


How can I be featured on your Instagram?

A: A good start is tagging your social content with #MyKipling! You can also send us a DM on our Instagram account or reach out to our PR team at